HIGH-SPEED BUSINESS COMMUNICATION
The Contact Center of the Long Term
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Purchase Numbers
Purchase numbers from all over the country.
02 – 04
Users to Add
Create and add users as agents
03 – 04
Make a phone call
Begin making and receiving incoming calls.
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Calls on Tracks
Obtain extensive caller information and determine the most promising leads.
Services For Cloud Telephony
Exceptional quality
The highest success rates, the best speech quality, and the shortest latency.
Great Features
You will have access to all cloud telephony features. No more missed calls.
IVR
IVR (Interactive Voice Response) is used to handle calls with less reliance on persons.
Scale with ease
Grow at your own pace and without regard for technology.
TURN LEADS INTO CUSTOMERS
We offer immediate setup. After you sign up, our team will contact you to discuss your specific business needs and set up your business account in less than a business day. We will provide you with free onboarding as well as demo documents. You only need to register online.
Features Of Telephony
IVR Flow
Create a custom IVR option with different departments and voice greetings based on your specific business needs.
Call Transfer
Switch an active phone call from one department to the other without disconnecting the ongoing conversation.
Recorded communications
Using recordings of your agent’s interactions with clients, you can improve overall training for your sales support team.
Tracking phone calls
With real-time reports on incoming, outgoing, and missed calls, you can keep track of your business calls at all times.
Business Number
With a professional business number, you can improve your brand’s reputation.
Call Schedule
With a smart call queue, you can minimise call failure by quickly connecting customers with available agents.
Analytics In Real Time
In one dashboard, you can view the entire call center’s activity, including agent outcomes, phone logs, and call analytics.
Masking Phone Calls
Hide your clients’ and agents’ personal contact information from each other to guarantee their data security.
Group Alerts
Ring many agents at the same time to disperse incoming calls in the most efficient method for your company’s needs.
Reach Your Audience On Their Phones
- Advanced call-routing
Offer call routing so that customers or clients can speak with an expert representative without complexity.
- Access to user-friendly dashboards
It allows you to view and analyse data such as call waiting, call duration, and agent available time in order to optimise call centre services.
- Agent Maintenance
Handle agents skillfully with digital audio recording and predictive analysis, quality assurance, performance evaluation, and more.
- Right Pricing
Wulooj provides a fully developed cloud telephony suite at the most affordable pricing in the industry.
- Multiple communication channels
Integrate omni-channel into a single system that ensures that agents can engage with customers in multiple ways.
- Automation and analytics
Make data-driven business decisions by implementing advanced data analysis, business analytics, and real-time reporting features.
A Full-Fledged Call Centre, Straight Inside Your Browser Provider in Globe
Sign up today and discover what Wulooj will do for your business.
FAQs
How long does it take to set up a call management software?
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Client set up their call management system within 3 hours.
Which software is best for call centres?
The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.
How Much Does A Call Centre Management Software Cost?
A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!
What Is Call Management Software?
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.
Do I Need Hardware To Install Call Management Software?
No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.
What Kind Of Software Do Call Centres Use To Manage Business Calls?
Call centres use call management software like Wulooj to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.
Your digital business presence is just a few clicks away
Setup your digital business and easily manage website, customers, orders, support, sales and marketing through a single fully configurable interface.