CONTACT CENTER
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Make Your Own Brand
We provide optimal performance regardless of the number of calls or agent count.
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Search Engine Ranking
The platform is built to scale and expand as your business grows.
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Make a phone call
It enables interactive call routing and transferring all across your business organisation.
Easy Dialling
Click-to-dial capability to initiate an immediate conversation
Real-Time Analysis
With powerful analysis, you can track the effectiveness of various sales strategies and overall
Cost Effective
You can add features based on your requirements and cost estimates.
Wulooj is an outstanding service company
We offer immediate setup. After you sign up, our team will contact you to discuss your specific business needs and set up your business account in less than a business day. We will provide you with free onboarding as well as demo documents. You only need to register online.
- Cloud service hosting – Manage your contact centre wirelessly with a completely cloud-hosted solution that is accessible at any time and any place
- Cloud service hosting – Manage your contact centre wirelessly with a completely cloud-hosted solution that is accessible at any time and any place
- Develop skillfully—Add features without the complexity and technological improvements with no breakdowns.
Features Of Telephony
Resource Administration
Improved resource management – smart routing, administration tools, and agent utilisation
Virtual Call Center
The digital call centre enables businesses to manage and use agents in multiple locations as if they were one entity.
IVR Service
Provide customers with callback options to reduce peak call volume and increase service during busy times.
Platform Reliance
Simplified Platform independence and a variety of business deployment methods
Productivity
Enhance agent productivity by enabling them with accurate information and connectivity.
Call Accuracy
Increase first-call resolution significantly by routing calls to the appropriate person.
FAQs
How long does it take to set up a call management software?
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Client set up their call management system within 3 hours.
Which software is best for call centres?
The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.
How Much Does A Call Centre Management Software Cost?
A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!
What Is Call Management Software?
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.
Do I Need Hardware To Install Call Management Software?
No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.
What Kind Of Software Do Call Centres Use To Manage Business Calls?
Call centres use call management software like Wulooj to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.
Your digital business presence is just a few clicks away
Setup your digital business and easily manage website, customers, orders, support, sales and marketing through a single fully configurable interface.