CUSTOMER SERVICE INTO CUSTOMER SATISFACTION
With simple and proactive assistance, you can respond to questions faster.
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Reliability
Stay connected, always
The key advantages of this system include a more efficient workflow, improved customer service, and increased customer satisfaction.
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EFFECTIVE
Private. Protected. Secure.
Discover All The Help Desk Features
Multichannel Support
Resolve customer support tickets via the web, emails, telephone, and text messaging.
Optimize And Automate
Automate repetitive operations to improve response time. Make workflows to speed up your procedures.
Knowledge Base
Your visitors won't have to wait for an answer every minute they have a question. Set up a knowledge base to enable your clients to help themselves.
Chat Support
A self-service solution is available with a chat feature. It will ensure that a consumer is attended to in every way possible.
Customer Engagement Made Simple And Quick
Integrate And Manage All Support-Related Communication
- Quick Alerts
From within the dashboard, you can notify yourself about ticket updates.
- Ticket History
View ticket history with all the details such as date and time.
- Sorting tickets
By using filtering, you can choose which tickets to view first.
- Assign
Tickets can be assigned to specific departments or agents.
- Ticket Status
The status of a ticket can be changed and updated with your team.
- Ticket Consolidation
Combine tickets about the same issue into a single issue.
Get one bill for all your business communications
Features Flexibility
You can multi-task and be more productive by using a business phone system. During calls, it allows you to easily access and share information.
Cost-Efficiency
The Internet is used to route calls. As a result, you can drop wrapped wires, transmission fees, and costly hardware.
In minutes, you can be setup.
Our specialised team is available to get things done quickly for you, and customer support is available 24 hours a day, 7 days a week.
FAQs
How long does it take to set up a call management software?
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Client set up their call management system within 3 hours.
Which software is best for call centres?
The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.
How Much Does A Call Centre Management Software Cost?
A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!
What Is Call Management Software?
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.
Do I Need Hardware To Install Call Management Software?
No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.
What Kind Of Software Do Call Centres Use To Manage Business Calls?
Call centres use call management software like Wulooj to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.
Your digital business presence is just a few clicks away
Setup your digital business and easily manage website, customers, orders, support, sales and marketing through a single fully configurable interface.