OPTIMIZED ANALYTICS DATA THAT IS RELIABLE.
Services For Cloud Telephony
Reports On Calls
Call Reports basically measures and keep track of both incoming and outgoing conversation.Reporting allows you to easily navigate through call log, customer interactions, agent activities, missed chances, and more.
Workforce Productivity Analytics
Comprehensive view across productivity levels of the enterprise Cross skilling formulated on performanceAutomated ‘Agent Scorecards’ for associates,Dynamic attribute-based segmentation analysis.
Performance Tracking
You Can Also Learn About Agent Performance. The Agent Performance report provides a summary of your agents' work performance over the selected time frame.You can also learn about how long it takes each agent to address conflicts. This allows you to compare the effectiveness of agents and train them.
Unified Report System
Organize all of your information into a single report Wulooj combines sales data from all of your channels into a singlesales report so you can see how your internet marketing strategy is going at a glance. And the best part is that it's all automated.
Increase Your Productivity.
A great management reporting system not only encourages inter-collaboration across departments but also helps to minimize any redundant work among teammates.Automated reports also save employees considerable time from searching through lots of paperwork for statistics.
Cost Effective
A great management reporting system not only encourages inter-collaboration across departments but also helps to minimize any redundant work among teammates.Automated reports also save employees considerable time from searching through lots of paperwork for statistics.
Key Differentiators
This digital reporting system can save your effort. With our various business reports, you can make timely decisions.
A good inventory reporting system is essential for your e-commerce business since it provides more control and visibility over your inventory.
You will save a significant amount of time and energy by automating your reporting and eliminating the need to manual trackings
Examining the marketing strategy and how the company is executing it in relation to its goals
A weekly progress update is a simple way to keep your team members up to date on the status of your project.
Even when processing large amounts of data or unexpected spikes in traffic, you will receive your reports without any delays.
Reports On Your Business
- Many integrations are supported.
- Reporting system: Includes a summary of work time and performance measures.
- Workflow Analysis: Provides a thorough overview of the work schedule across team members.
- Attendance: monitor the availability of the agent or team. Individuals can use an automated time sheet and adhere to a schedule.
- Existing Task: Using real-time analytics to stay informed.
FAQs
How long does it take to set up a call management software?
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Client set up their call management system within 3 hours.
Which software is best for call centres?
The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.
How Much Does A Call Centre Management Software Cost?
A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!
What Is Call Management Software?
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.
Do I Need Hardware To Install Call Management Software?
No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.
What Kind Of Software Do Call Centres Use To Manage Business Calls?
Call centres use call management software like Wulooj to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.
Your digital business presence is just a few clicks away
Setup your digital business and easily manage website, customers, orders, support, sales and marketing through a single fully configurable interface.